FREQUENTLY

ASKED questions

Everything most clients want to know before booking, from process and

pricing to what to expect on the day. Still wondering? Skip to the

bottom and ask us directly.

Everything most clients want to know before booking, from process and pricing to what to expect on the day. Still wondering? Skip to the

bottom and ask us directly.

01 PROCESS & preparations

What happens on a discovery call?

A relaxed 20-minute chat (Zoom or phone) where you walk me through your home, your dynamics and the spaces giving you the most grief. I'll talk you through how we work, what fits your budget, and whether we're the right team for the job. No pressure to book.

How do I prepare for a session?

Honestly — you don't. We bring the products, the systems and the labels. The best thing you can do is leave the space exactly as it is. Don't pre-tidy, don't pre-sort, don't apologise for the mess. We've seen it all (truly). If we've agreed on specific products in advance, we'll let you know what's arriving and when.

Do you work with kids and pets at home?

Absolutely. We're mums — we get it. We're happy to work around naps, school runs, hungry toddlers and underfoot puppies. If anything, it helps us design systems that survive real family life rather than a styled photoshoot.

What if I want to be hands-off?

That's our most-requested style of working. You brief us at the start, leave us with a key or the alarm code, and walk through the finished space at the end. We check in via text mid-session for any keep-or-go calls only you can make.

02 PRICING & whats included

How much does a session cost?

Our rate starts from $90 + GST per organiser, per hour. Every session is staffed with a minimum of two trained organisers. Central Coast sessions have a 3-hour minimum; Sydney and Newcastle, a 5-hour minimum (to cover travel time).

What's included in the hourly rate?

Pre-planning, product research and sourcing, full decluttering and system setup, light cleaning, folding and space optimisation, custom labelling, donation drop-offs and product returns. Everything you'd expect from a luxury organising studio, included.

Do I pay extra for storage products?

Yes — storage products and any specialty items are quoted separately. We source them post-session based on what your space actually needs, and you approve the quote before we buy anything. Products are invoiced after your session, with the receipts.

Do you offer payment plans?

For projects over $2,000, yes. We can split into two or three milestone payments, typically a deposit to lock the date, a payment before the session, and a final once the products are delivered.

03 WHERE we work

Which areas do you service?

Our in-home organising team services the Central Coast, Sydney and Newcastle and the corridors between. We also accept enquiries from regional NSW and interstate for larger projects or travel days — get in touch and we'll see what we can do.

Do you charge travel for Sydney and Newcastle?

Sydney and Newcastle sessions have a 5-hour minimum to absorb travel time — so no extra travel fee on top. For locations outside our standard service radius, we'll quote a small travel allowance up front.

Can I book a virtual session?

Yes — virtual and online sessions are available on request, charged at our hourly rate. We do a video walk-through of your space, design the systems and product list, and you (or your handy person) install. Lovely for remote clients or pre-renovation planning.

Are digital products available worldwide?

Yes. Every guide, template and printable in the library is delivered digitally and available anywhere in the world. Pricing is in AUD, your card provider will handle the conversion.

04 GUIDES tools & printables

How are digital products delivered?

Instantly. As soon as your order's complete, you'll get a download link in your inbox plus access to your account dashboard, where every purchase lives for re-download whenever you need it.

Can I share my guide with a friend?

Each purchase is licensed for a single household — please don't redistribute or share files publicly. If you're buying for a team, family or workplace, we offer multi-seat licences at checkout (or just send me an email).

Do you offer refunds on digital products?

Because digital products are delivered instantly and can't be returned, all sales are final. That said — if something's not working, the file's broken, or you've ordered the wrong thing, email us and we'll always make it right.

Will I get free updates?

Yes. Every guide and tool is versioned, and we send free updates to existing customers whenever we refresh a product. New versions land in your dashboard automatically.